Shipping Policy

All orders are processed within 1–2 business days of being placed. Because processing takes 1–2 business days, we do not offer a same-day order cutoff time — orders placed any time during a business day will begin processing on the next available business day.

We ship Monday through Friday. We do not ship or process orders on weekends or major U.S. holidays. Orders placed on a weekend will begin processing the next business day.

We currently ship via USPS (primarily USPS Ground Advantage), with UPS used occasionally depending on order size, destination, or carrier availability.

Delivery times are estimated by the carrier once your order ships and are not guaranteed by AraHealth. Typical USPS Ground Advantage delivery is 2–5 business days after processing, depending on your location.

We ship to all standard U.S. street addresses, as well as P.O. Boxes and APO/FPO/DPO military addresses via USPS.

Once your order ships, you will receive a shipping confirmation email with a tracking number. You can use this to track your package directly through USPS or UPS. If you do not receive a tracking email within 3 business days of placing your order, please check your spam folder or contact us at support@myarahealth.com.

Please double-check your shipping address at checkout. AraHealth is not responsible for orders delayed, misdelivered, or lost due to an incorrect or incomplete address entered by the customer. If you notice an error immediately after placing your order, contact us right away — we will do our best to correct it before the order ships, but we cannot guarantee changes once an order has entered processing.

If a package is returned to us due to an undeliverable address, we will contact you to arrange reshipment; a second shipping fee may apply.

• Lost in transit: If tracking shows no movement for an extended period, or a package never registers as delivered within a reasonable window past the estimated delivery date, contact us at support@myarahealth.com and we will investigate and arrange a replacement or refund.
• Marked "delivered" but not received: Please first check with neighbors or other members of your household, and confirm the shipping address on your order. If the package still cannot be located, contact us — we're happy to offer a one-time replacement as a courtesy. Because this situation is outside our direct control, we reserve the right to decline repeat replacement requests for the same shipping address.
• Damaged on arrival: Contact us within 7 days of delivery with a photo of the damaged item and packaging, and we will send a replacement or issue a refund.

To report any shipping issue, email us at support@myarahealth.com with your order number.

We do our best to keep our site inventory accurate. If an item in your order is unexpectedly out of stock after your order is placed, we will email you with an estimated restock date and give you the choice to either wait for the item to ship or receive a full refund for that item. We will never substitute a different product or silently delay your order without contacting you first.

We may update this Shipping Policy as our carriers, rates, or fulfillment process change. The "Last updated" date above reflects the most recent revision.

Questions about shipping? Contact us at:

AraHealth LLC
220 N. Glenoaks Blvd. Ste A
Burbank, CA 91502
Email: support@myarahealth.com