Question 1

What does AraHealth make?

Accepted Answer

Two daily essentials: TriVelle, a collagen supplement, and SoliVelle, an electrolyte formula. We add new products slowly, and only when they meet the same standards as these two.

Question 2

Are AraHealth products third-party tested?

Accepted Answer

Yes. Every AraHealth product is externally lab tested for purity, potency, identity, and contaminants before it reaches you.

Question 3

What are AraHealth's product standards?

Accepted Answer

Every product has to meet five non-negotiable requirements: clinically researched or well-supported ingredients, a transparent Supplement Facts panel, quality testing for purity/potency/identity/contaminants, clear serving instructions, and claims that match the evidence.

Question 4

What does TriVelle taste like?

Accepted Answer

Nothing — it's unflavored and unsweetened, so it disappears into whatever you mix it with.

Question 5

Is TriVelle gluten-free, dairy-free, and soy-free?

Accepted Answer

Yes to all three. It's also non-GMO.

Question 6

Where does the TriVelle collagen come from?

Accepted Answer

Grass-fed, pasture-raised bovine sources.

Question 7

How do I take TriVelle?

Accepted Answer

Mix 13 g (one scoop, or one single-serve packet) with 8 oz of water once daily, or as directed by a healthcare practitioner. Full details on the TriVelle product page.

Question 8

How do I take SoliVelle?

Accepted Answer

Mix one scoop (8 g) into 10–12 oz of water daily, or as directed by your health-care practitioner.

Question 9

What's in SoliVelle besides electrolytes?

Accepted Answer

Each serving also includes Vitamin C, D-Ribose, taurine, and a trio of citrus-derived compounds — citrus bioflavonoids, quercetin, and rutin. Full nutrition details on the SoliVelle product page.

Question 10

Does SoliVelle have added sugar?

Accepted Answer

Yes, but very little — 1 g of added sugar per serving, sweetened primarily with stevia leaf extract.

Question 11

How much do I save with the Combo Pack?

Accepted Answer

$7.98 versus buying TriVelle ($67.99) and SoliVelle ($49.99) separately — and it qualifies for free shipping on its own since it clears the $99 threshold.

Question 12

Can I take both products the same day?

Accepted Answer

Yes — that's the intended use. A common routine is TriVelle once daily and SoliVelle as needed for hydration.

Question 13

How long does shipping take?

Accepted Answer

Orders are processed within 1–2 business days, then typically arrive 2–5 business days later via USPS Ground Advantage. We ship Monday through Friday only — not on weekends or major U.S. holidays.

Question 14

Is shipping free?

Accepted Answer

Orders of $99 or more ship free. Orders under $99 pay a calculated USPS Ground Advantage rate at checkout.

Question 15

Do you ship to P.O. Boxes or military addresses?

Accepted Answer

Yes — we ship to P.O. Boxes and APO/FPO/DPO military addresses via USPS.

Question 16

What's your return policy?

Accepted Answer

Unopened, unused products can be returned within 15 days of delivery. AraHealth covers return shipping with a prepaid label; a $10 per-package restocking fee applies. Refunds go to your original payment method within 7–10 business days of us receiving the return.

Question 17

Can I return an opened product?

Accepted Answer

No — only unopened products with the seal intact and original packaging are eligible for return.

Question 18

How do I start a return?

Accepted Answer

Email support@myarahealth.com with your order number and the reason for your return.

Question 19

Can I cancel a subscription?

Accepted Answer

Yes, anytime through your customer account. Cancellation stops future scheduled shipments immediately. It doesn't refund a shipment already delivered, unless that shipment separately qualifies for return under the policy above.

Frequently asked questions

About AraHealth

TriVelle (Collagen)

SoliVelle (Electrolytes)

Combo Pack

Shipping

Returns