Return & Refund Policy
Last updated: July 17, 2026
We want you to feel confident in every AraHealth order. If something isn't right, here's how returns and refunds work.
1. Return Eligibility
We accept returns on unopened, unused products within 15 days of delivery. To be eligible for a return:
- The product must be unopened, with the seal intact
- The product must be in its original packaging
- You must contact us to initiate the return within 15 days of the delivery date shown on your tracking
Opened or used products are not eligible for return.
2. How to Start a Return
Email us at support@myarahealth.com with your order number and the reason for your return. We'll confirm your eligibility and provide instructions for sending the product back to us.
3. Return Shipping & Restocking Fee
- AraHealth covers the cost of return shipping. We will provide a prepaid return label once your return is approved.
- A $10 restocking fee per package will be deducted from your refund to cover return processing.
4. Refunds
Once we receive your returned item, please allow 7–10 business days for us to process your return and issue your refund. Refunds are issued to your original payment method. You'll receive an email confirmation once your refund has been processed. Depending on your bank or card issuer, it may take a few additional business days for the refund to appear on your statement.
5. Subscriptions
Subscription orders follow the same return policy above — unopened, unused product may be returned within 15 days of delivery, subject to the same restocking fee.
Canceling a subscription: You may cancel your AraHealth subscription at any time through your customer account. Cancellations take effect immediately and will stop future scheduled shipments; canceling does not entitle you to a refund for a shipment that has already been delivered, unless that shipment separately qualifies for a return under this policy.
6. Non-Returnable Items
The following are not eligible for return:
- Opened or used products
- Products purchased from a third-party retailer (returns for those orders must go through that retailer)
- Gift cards, if offered
7. Damaged or Incorrect Items
If you received a damaged or incorrect item, this is handled under our Shipping Policy, not this Return Policy — contact us at support@myarahealth.com within 7 days of delivery with your order number and a photo of the item, and we'll arrange a replacement or refund at no cost to you.
8. Changes to This Policy
We may update this Return Policy from time to time. The "Last updated" date above reflects the most recent revision.
9. Contact Us
Questions about a return? Contact us at:
AraHealth LLC
220 N. Glenoaks Blvd. Ste A
Burbank, CA 91502
Email: support@myarahealth.com